How Should Damaged Cartons Be Documented on Arrival?

Record damaged cartons with photographs, identifiers, delivery notes, and retained packaging.

Responsibilities should be written into the sales and logistics arrangements, including the named place and relevant Incoterms version where used. Check insurance, clearance, claims, and excluded charges explicitly; responsibility for a task or cost should not be inferred solely from who arranged transport or issued the invoice. Notify responsible parties within applicable claim deadlines.